FAQ

If you have questions, use this page to locate the answer to frequently asked questions. If your question is not answered here, please contact us and we’ll get back to you as soon as possible.

Do you offer free samples of your line of hospitality, commercial carpets and other flooring products?

Yes. We offer free samples shipped to you via UPS ground. Use our products menu to select the products you would like samples for. Add those products to the shopping cart and check-out.

What are your terms?

All orders require full payment before shipping. We accept VISA & MASTER CARD credit cards. We also accept checks and wire transfer of payments. Large orders require 50% deposit to process orders, balance due when carpet is ready to ship.

What are the shipping and/or freight costs?

Majority of our carpet orders are shipped “FREIGHT COLLECT”. Customer pays freight carrier at time of delivery. CHM will provide freight estimates to our customers based on quantity of materials being shipped and destination.

Do you offer carpet cove base?

CHM does provide carpet base to meet customers needs. Cost of carpet base is determined by quantity of carpet required to make base and the cost to cut and bind edge by the lineal foot. Please contact us and our salesman will calculate cost based on quantity of carpet required and cutting/binding fee based on lineal feet.

Do you offer a carpet installation service?

CHM does NOT offer carpet installation through our company. However, GCMI does offer referrals of Carpet Mechanics that CHM works with as Sub Contractors. Typically customers requiring carpet installation services please contact us and we will provide you with carpet installation companies we are confident in referring.

What are the best types of carpets for high-traffic areas in hotels?

For high-traffic areas, durability and ease of maintenance are key. Nylon and polypropylene carpets are popular choices due to their resilience and ability to withstand heavy foot traffic.

How do I choose the right carpet for different areas of my hospitality business?

Consider the function of each area. Plush, luxurious carpets are great for guest rooms, while denser, more durable carpets are ideal for public spaces and corridors. The aesthetic should align with your overall décor and brand image.

Can carpets contribute to indoor air quality?

Yes, carpets can improve indoor air quality by trapping dust and allergens. However, it’s important to clean them regularly to maintain this benefit.